Training & Development

TRAINING AND DEVELOPMENT

Neva Anton is a State Certified trainer, for the State of Delaware, Delaware Economic and Development Office and State of Delaware, Department of Education.

Customer Service Training Job Fair at Dover Downs – December 2010

Anton Associates trainings include: Leadership Development; Conflict and Negotiation; Creative Communication and Interpersonal Skills; Customer Service & Hospitality; Team Building; Improving Member Service Relations for Financial Industry; Diversity; Sexual Harassment, Organizational and Time Management, Succession Planning and Change Management

Clients include: Christiana Health Care Services, Delaware Youth Opportunities Initiative, DeNovo Corporation, Dover Federal Credit Union, J.R. Gettier Security, State of Delaware, Simm Associates, Visiting Nurses Association and more.

Anton Associates have developed the following pre-employment training programs:

Customer Service Training for the Hospitality Industry

“Making people feel special has always been important; in this economy it provides an organization with the competitive edge. If we are able to make people feel welcome and cared for, they will return to our state. To distinguish ourselves as the best, state-wide exemplary customer service training is important for those wishing to work in the hospitality industry. It is not enough to just do your job, if the customer does not feel they were treated special, they will not return.”

A unique customized training that goes beyond traditional customer service training; offering a curriculum designed to provide customer service training for potential front-line service providers in the tourism/hospitality industry. Participants learn the importance and value of the guest and how it relates to the success of the business and the tourism industry. Aside from learning how to deliver exceptional customer service, participants gain valuable skills for dealing with a demanding customer. The participant will have a solid understanding of fundamental hospitality and customer service skills.

As the service and hospitality industry expands, a well-trained, knowledgeable pool for candidates will be priceless to the businesses in Delaware. Each participant who completes the training will receive recognition in the form of a certificate of completion designating him or her as having successfully completed the training.

Course Content:

Customer Service Training – September 2010

  • Importance of tourism in Delaware
  • Understanding Delaware
  • A career path in the hospitality industry
  • Making people feel welcomed
  • Going above and beyond expectations
  • Establishing Empathy
  • Job Accountability
  • Communicating effectively; speaking clearly, active listening, attitude and body language
  • Anticipating needs; problem-solving; negotiating; handling a difficult customer

Anton Associates Workforce Development trainings:

To enable the unemployed in Delaware to compete professionally in the workforce by providing employment-related training, placement, and career development services, successfully linking job seekers with employers. Anton provides participants with the information, advice, job search assistance, supportive services and training needed to secure and retain employment.

“Our ability to be competitive in the workforce industry depends on the QUALITY of the people that we send into the workforce. We provide employers with workers that are prepared and ready to work, improving the retention rate and accountability of these participants through the development and implementation of on-going support services even after employment has been secured.”

Customer Service Training Job Fair – September 2010

  • Career Planning and Individual Development
  • Job search workshops and seminars
  • Screening/Selection/Interview Process
  • Career Assessment and Coaching
  • Professional Resume/ Cover Letter development
  • Image enhancement; dressing for success and interviewing skills

Anton Associates Life/Work Planning Training:

Interpersonal Abilities; Effectively Communicating with Co-Workers and Supervisors; Situational Problem-Solving, Effective Listening Skills, Work Ethics; Team Building; Identifying and Overcoming Barriers to Keeping a Job, Time Management, Appropriate Work Behaviors and RESPECT. During this training we assist with addressing childcare issues, transportation, managing resources and other barriers to employment, ensuring that everything is resolved before securing employment. The training also includes education on substance abuse prevention, abuse prevention and many other issues that often make it hard for an entry-level worker to remain employed.

Anton Associates Career Enhancement Training:

Creating a Resume and Cover-Letter; Gathering Work and Personal References; Learning how to fill out an application; Learning how to do an on-line application; Learning the most effective strategies for job searching; Cold Calling and Canvassing for employment opportunities; Preparing for the Interview; Conducting Mock Interviews; Interview Outfit and Appropriate Work Attire; Preparing a Thank You Letter; Follow-up After the Interview and STAYING MOTIVATED.

Clients include: Department of Labor, Division of Vocational Rehabilitation